Refund policy

How do I make an exchange?

To request an exchange please email cuties@cocoacrush.com with your order number and purchaser name, and a detailed explanation for exchange request.

You have 7 days from the delivery date to submit your request.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being exchanged. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Undergarments

Bodysuits

Downloadable software products

Health and personal care items

To complete your exchange, we require a receipt or proof of purchase.

Exchange (if applicable)
Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and a store credit will be issued. 

Sale items
Only regular priced items may be exchanged/refunded to a gift certificate. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cuties@cocoacriush.com and send your item to: Cocoa Crush, 4610 Merchants Park Cir., Ste. 545, Collierville TN 38017, United States. 

Shipping
To return your product, you should mail your product to: Cocoa Crush,4610 Merchants Park, Ste. 545, Collierville TN 38017, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.